Payment Policy

Payment Options

Effective Date: March 13, 2025

1. Introduction

At Elite Sauna Supply, we prioritize your security, privacy, and convenience. We offer a range of secure and reliable payment methods that comply with applicable laws and industry standards across the United States.

2. Accepted Payment Methods

2.1 Credit and Debit Cards

We accept all major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

How it works:

  1. Choose your preferred card at checkout.

  2. Enter your card details securely.

  3. Your transaction is encrypted and processed through a PCI-DSS–compliant gateway.

  4. You’ll receive an order confirmation via email.

2.2 PayPal

A secure, widely used method for online payments.

How it works:

  1. Select PayPal at checkout.

  2. Log in to your PayPal account.

  3. Confirm your payment.

  4. You'll be redirected to our website with your order confirmation.

2.3 Shop Pay / Google Pay / Apple Pay

We accept accelerated checkout options to simplify your purchase process on supported devices.

2.4 International Methods (Optional – Remove if Not Used)

If your store offers international shipping and you support these:

  • iDEAL – For secure banking in the Netherlands

  • Bancontact – Trusted payment in Belgium

  • SOFORT Banking – Direct bank transfers across select European countries

Note: These options are only available where supported by Shopify Payments and the customer’s location.

3. Security and Data Protection

Your transactions are processed using secure encryption technology and trusted payment processors.

  • SSL Encryption: Our site uses Secure Socket Layer (SSL) technology.

  • PCI Compliance: All processors we use are compliant with the Payment Card Industry Data Security Standard (PCI DSS).

  • Privacy: Please refer to our Privacy Policy for details on how we collect and handle your data.

4. Customer Support

For any payment issues or questions:

  • Email: support@elitesaunasupply.com

  • Phone: +1 (737) 377-2909

  • Address: Interlachen Drive, Austin, TX 78717, United States

  • Support Hours: Monday – Friday, 8 AM – 5 PM CST

5. Payment Confirmation

After successful payment, you will receive:

  • Order Confirmation: Sent via email

  • Digital Receipt: For your records

If you do not receive confirmation within 1 hour, check your spam folder or contact support.

6. Currency

All transactions are processed in U.S. Dollars (USD). If your card is in a different currency, your bank may apply conversion rates and fees.

7. Fraud Prevention

To maintain a secure shopping environment:

  • We may conduct verification checks before approving certain orders.

  • Suspicious transactions may be delayed or canceled.

  • Additional identity confirmation may be required.

8. Changes to Payment Options

We reserve the right to update or modify available payment methods at any time. Changes will be reflected on this page.

9. Legal Compliance

All payment practices follow U.S. federal law and applicable state regulations, including those in:

Alabama, California, Florida, Illinois, New York, Texas, Virginia, Washington, and all other U.S. states where we operate.

10. Agreement

By completing a purchase on elitesaunasupply.com, you agree to our:

Elite Sauna Supply

www.elitesaunasupply.com
Interlachen Drive, Austin, TX 78717, United States