Applicability: Warranty applies only if the product is installed per the provided instructions, properly maintained, and hasn’t been subjected to damage, misuse, or abuse.
Registration: You must complete and mail the Limited Warranty Registration form (included with your unit) to Bathing Brands within 60 days of installation. This warranty is non-transferable and extends only to the original purchaser.
Duration of Coverage:
PARTS
- Residential: 5 years from date of original installation.
- Commercial (clubs, condos, apartments, spas, military): 1 year from date of original installation.
- Brand exceptions: Huum products carry only a 90-day parts warranty.
LABOR
- Residential (U.S., non-commercial): 2 years of local labor coverage, plus an additional 3 years of factory labor if the product is returned to Bathing Brands.
- Commercial (U.S.): 1 year of factory labor (upon return) for defective parts; parts remain covered for 1 year.
Authorized Warranty Work: All warranty repairs must be (1) authorized by Bathing Brands before work begins and (2) performed by an authorized World Sauna Group representative. Any parts or labor performed without prior authorization won’t be covered.
Return Merchandise Authorization (RMA): Before returning any parts, you must obtain an RMA from Bathing Brands. Parts returned without an RMA may be refused replacement or repair.
Claim Procedure:
- Call Bathing Brands toll-free at 1-800-929-5425 or write to:
Bathing Brands – WSG 511 Glenn Ave, Wheeling, IL 60090
- Ship defective parts prepaid to that address. Return shipping of replacements is at the purchaser’s expense.
Limitations & Remedies:
- Liability is limited to repair or replacement of defective parts.
- Bathing Brands isn’t liable for any incidental or consequential damages.
- Some state laws may provide additional rights that supersede these limitations.
