Refund policy
Refund & Return Policy
Effective date: November 6, 2026
Elite Sauna Supply products ship directly from our manufacturing partners. Please contact us before sending anything back: support@elitesaunasupply.com or (737) 377-2909.
1. 30-day returns
You have 30 days from delivery to return an item. It must be new, unused, unmodified and uninstalled, in its original packaging with all parts, hardware and manuals, so it can be resold.
2. Get a return authorization first
Email us with your name, order number and reason for the return. We'll send you a return authorization number and the return address. Returns sent without an authorization number will be refused.
3. Shipping it back
Return shipping is not refundable and is deducted from your refund. Pack the item the way it arrived and ship it back insured, by the same method it was delivered (freight for large items). Original shipping charges are not refunded.
4. Restocking fee
A 20% restocking fee is deducted from your refund.
5. Items we can't take back
- Clearance and inventory-sale items
- Custom or made-to-order items
- Items that have been installed, assembled, used or modified
- Electrical items (heaters, controls, lights and red light devices) once opened
6. Cancellations
You can cancel any time before your order ships. A 5% processing fee is deducted from the refund. Once it ships, it is handled as a return under this policy.
7. Damaged or wrong items
Inspect your delivery before the driver leaves and note any visible damage on the delivery receipt. Report damage within 48 hours of delivery with photos. We may ask for a short live video call to see the damage before we send a replacement, repair or warranty fix. You pay no return shipping and no restocking fee when an item arrived damaged or we sent the wrong one. See our Damage Policy for the full steps.
8. Refunds
Returns are inspected when they reach the warehouse, which takes 5 to 7 business days. Once a return passes inspection, we refund your original payment method, less the fees above. Refunds usually show on your statement within 3 to 7 business days.
9. Chargebacks
If there's a problem with your order, please contact us first at (737) 377-2909 or support@elitesaunasupply.com so we can help.