Refund & Return Policy
Refund & Return Policy
Effective date: November 1, 2026
Elite Sauna Supply products ship directly from our manufacturing partners, so returns follow each manufacturer’s return terms. Please contact us before sending anything back: support@elitesaunasupply.com or (737) 377-2909.
Returns
- Returns are accepted within 30 days of delivery on items that are unused, unassembled and in their original packaging, subject to the manufacturer’s return terms.
- The buyer pays return freight and any restocking fee charged by the manufacturer (per manufacturer).
- Returns must be approved in advance. We will give you return instructions and the manufacturer’s return address.
Non-returnable items
- Custom or made-to-order items.
- Electrical items (heaters, controls, lights, red light devices and similar) that have been opened, installed or used.
Cancellations
You can cancel at no charge any time before your order ships from the manufacturer. Once an order has shipped, it is handled as a return under this policy.
Damaged items
If your order arrives damaged, report it within 48 hours of delivery with photos and we will replace the damaged item at no cost to you. See our Shipping Policy for delivery inspection steps.
Refunds
Once the manufacturer receives and inspects an approved return, your refund (less return freight and any manufacturer restocking fee) is issued to your original payment method.